Policies

Last updated: 26 September 2026

1. Privacy Policy

Craft of Love ("we", "us", "our") operates the website craftoflove.store from Kannur, Kerala, India. This policy explains how we collect and use your information.

Information We Collect

Name, phone number, email address, and delivery address you provide at checkout
Order details and purchase history
Basic website analytics (pages visited, device type, approximate location)

How We Use Your Information

To process and deliver your orders
To contact you about your order (via phone, WhatsApp, or email)
To improve our products and store experience
To send order-related updates

Who We Share Information With

We do not sell your personal information. We only share data with:

Delivery personnel (name, phone, address) for completing deliveries
Payment or communication services strictly required to run the store

Your Rights

You can request to view, correct, or delete your personal information at any time by contacting us at shameermuhammedeshaan@gmail.com or WhatsApp +974 5172 2917.

Data Security

Your information is stored securely with our database provider. We take reasonable steps to protect your data, but no system is 100% secure.

2. Terms & Conditions

By placing an order on craftoflove.store, you agree to the following terms:

Ordering

All orders are subject to availability and confirmation
We reserve the right to cancel any order if the item is unavailable or if there is a pricing error
You must provide accurate name, phone, email, and delivery address
Products are for personal use only unless otherwise agreed in writing

Pricing

All prices are listed in Indian Rupees (INR)
Prices may change without notice
Free delivery is available across Kannur on orders above ₹3,000

Payment

We currently accept Cash on Delivery (COD)
Payment must be made in full at the time of delivery

Liability

Craft of Love is not liable for delays caused by weather, transport strikes, incorrect addresses, or events beyond our control.

3. Return & Refund Policy

All sales are final. We do not offer refunds or returns.

Our Policy

We do not accept returns or exchanges once an order has been delivered
We do not issue refunds for change of mind, wrong selection, or personal preference
All products are inspected and packed carefully before dispatch

Damaged Or Wrong Items

If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery with:

A photo of the item as received
Your order number
A short description of the issue

We will review the case and, at our discretion, offer a replacement or a store credit.

Cancellations

Orders can be cancelled only before dispatch. Once shipped, orders cannot be cancelled. Contact us on WhatsApp +974 5172 2917.

4. Shipping Policy

Delivery Area

We deliver within Kannur district, Kerala. We currently do not ship outside Kannur.

Delivery Time

Mobile Accessories & General Products: 4 to 5 business days
Gift Hampers: 2 to 3 business days
Custom or bulk orders may take longer — we'll inform you in advance

Delivery Charges

Free delivery on orders above ₹3,000
Orders below ₹3,000 may incur a small delivery charge, informed at the time of order confirmation

Delivery Process

We will contact you by phone or WhatsApp before delivery to confirm the time
Please ensure someone is available at the delivery address to receive the order
If delivery fails due to an incorrect address or unavailability, we may need to reschedule or cancel

Order Tracking

You can track your order status anytime on our website under "Track your order" using your order number or phone number.